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One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin delivers content-rich, entertaining, and actionable presentations that help organizations better understand and connect with their changing customers and clients to future-proof their businesses.
David has captivated enthusiastic audiences across North America and in 28 countries around the world. His recent international presentations span the globe, including Singapore, Bangkok, Melbourne, Brisbane, Antwerp, Buenos Aires, Bogota, Mumbai, Sri Lanka, Abu Dhabi, Manila, Rotterdam, Barcelona, Monte Carlo, London, New Delhi, Kuala Lumpur, Johannesburg, and Dubai.
As a bestselling author, David has written seven acclaimed books published in five languages worldwide, including It’s Not Who You Know, It’s Who Knows You!, Why Customers Leave (and How to Win Them Back), Visibility Marketing, The Morning Huddle, and his newest release: Ridiculously Easy to Do Business With: A practical guide to giving customers what they want—when and how they want it.
David’s business insights have been featured in numerous industry publications and media outlets worldwide, establishing him as a recognized thought leader in customer experience and business growth.
What sets David apart is his commitment to customization. He takes time to carefully craft each presentation specifically for your organization—no two presentations are exactly alike. During the planning process, you’ll connect with David on a Discovery Call to discuss your industry’s language and your event’s messaging, ensuring his presentation bolsters and expands on your organization’s priorities while helping you become Ridiculously Easy to Do Business With™.
David was our first speaker to ever receive a 100% approval rating on our post event survey. We’ve already hired him for several more events!
– Rich Viola, President/CEO, Hotel Interactive Inc
Future-proofing your business by better responding to a new generation of wants, needs and expectations.
How, when and where we buy has changed dramatically in recent years. Winning today is often dictated by those who can deliver faster and are ridiculously easy to do business with. In this revealing, thought-provoking and very entertaining presentation, popular Customer Experience expert David Avrin, CSP, GSF, shines a bright light on the profound shift in customer expectation, while showing your team everyone’s role in eliminating friction in the buying process, better responding to prospects, and creating Customer Experiences worth sharing.
Deeply Understanding Your Best Customer So You Can Deliver What They Want—the Way They Want It
In this highly interactive and thought-provoking session, Customer Experience expert David Avrin, CSP, GSF, will show you a process for better understand the changing needs, wants and expectations of your best customers, and how you can serve them better than your competitors. You will leave with a page full of notes and head full of ideas on how to align your business product offering, internal behavior, and customer experience strategies in ways that beat the competition and future-proofs your business.
It’s not who you know, it’s who knows you!
Never before have consumers (B2B and B2C) had so many choices. Not just whom to buy from, but how, where, and when. Being great at what you do is no longer a differentiator — It is merely the entry free. Today, winning in business is about creating and leveraging competitive advantages. In this highly entertaining, thought-provoking, and actionable presentation, Marketing and Customer Experience veteran David Avrin, CSP will show you and your team how to discover, create, and promote meaningful differentiation to gain visibility and earn customers who sing your praises.
David Avrin is one of the most Content-Rich, Entertaining, Hard-Hitting, and Memorable speakers you will ever hear! He brings “an experience of a lifetime” that will be memorable and unforgettable!
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