Colette Carlson, CSP, CPAE, CVP

The Human Edge™ Impactful Leadership: Master Connection. Build Trust. Future-Proof Your Team.

The future isn’t just digital—it’s deeply human. In an era defined by rapid change, advancing technology, and generational diversity, it’s not just what leaders know, but how they connect that creates impact.

The Human Edge of Leadership equips leaders with the essential human-centric skills needed to foster trust, belonging, and performance in today’s complex workplace. From hybrid dynamics to high expectations, employees need leaders who communicate with clarity, compassion, and courage.

Rooted in neuroscience and real-world strategies, this research-based program helps leaders raise the quality of conversations to meet the moment—and lead with presence, purpose, and emotional intelligence.

Because people don’t just want to be managed; they want to be seen, supported, and inspired.

Key Takeaways:

• Emotional Agility
  Elevate your emotional intelligence to better navigate change, reduce friction, and create a connected, resilient team culture.
• Conversation that Moves People
  Learn actionable, human-first techniques to spark meaningful dialogue, deepen trust, and drive accountability without micromanaging.
• Psychological Safety as a Leadership Strategy
  Create a safe space where people speak up, bring ideas forward, and feel valued for who they are—not just what they do.
• Strength-Spotting & Storytelling
  Become a Human Highlighter® who authentically acknowledges progress and potential to boost motivation and morale.
• Cultivating a Culture of Growth
  Lead in a way that grows people—not just performance —so individuals and teams thrive under your leadership.

The Human Edge™ Sales Success: Influence Faster. Connect Deeper. Win More

Sales success isn’t just about closing deals—it’s about opening relationships.

In a world of inbox overload, AI-generated everything, and rising buyer skepticism, the differentiator is no longer just product knowledge or persistence. It’s your ability to connect human-to-human.

The Human Edge of Sales equips sales professionals with the mindset and skillset to lead richer conversations that break through noise, build trust faster, and deepen relationships that drive long-term loyalty.

Rooted in behavioral science and practical strategy, this uplifting and results-focused session challenges outdated sales habits and replaces them with emotionally intelligent, buyer-centric communication. Drive connection, loyalty, and results through meaningful, modern conversations.

Because in today’s trust-fragile environment, how you show up matters more than what you sell.

Key Takeaways:

• From Transaction to Transformation
  Learn how to move beyond scripts and surface-level pitches to create meaningful, memorable customer connections.
• Protect Your Priorities
  Adopt a mindset that filters distractions and focuses time and activity on what moves sales forward.
• Strategic Curiosity
  Ask better, deeper questions that uncover real needs, shift buying hesitations, and reveal opportunities others miss.
• Empathy in Action
  Listen beyond the words. Strengthen emotional engagement by understanding what customers truly value.
• Stories that Sell (and Stick)
  Harness the power of storytelling to illustrate impact, inspire action, and emotionally resonate with your audience.
• Modern Trust-Building Techniques
  Use verbal, visual, and digital cues—especially in virtual selling—to build credibility and reduce buyer resistance.

The Human Edge™ Thriving Teams: Connect Authentically. Collaborate Fearlessly. Achieve Collectively.

Teams don’t thrive by chance—they thrive by choice, awareness, and courageous communication.

In a workplace shaped by disruption, hybrid dynamics, and relentless pressure to perform, the most impactful teams are grounded in trust, fueled by emotional
intelligence, and united by a shared sense of purpose

The Human Edge™ of Thriving Teams equips leaders and contributors with actionable tools to deepen connection, foster a climate of psychological safety, and embrace change with confidence and clarity. This dynamic, insight-rich session blends science-backed strategies with relatable storytelling to unlock what every high-performing team needs most: trust, truth,
and tenacity.

Because success today isn’t just about what we do—it’s how we show up for each other while doing it.

Key Takeaways:

• Psychological Safety in Action
  Foster an environment where team members feel safe to speak up, share ideas, and take risks—without fear of judgment or retaliation.
• Emotional Intelligence that Elevates
  Strengthen your self-awareness and empathy to build better relationships, defuse tension, and navigate change with composure.
• Courageous Conversations
  Replace silence or surface-level dialogue with meaningful conversations that move collaboration—and culture—forward.
• Change Agility
  Shift from resistance to resilience. Learn strategies that help your team adapt and thrive in the face of constant change and uncertainty.
• Trust That Transforms
  Build a culture where trust isn’t a buzzword—it’s a behavior. Learn everyday habits that reinforce accountability, connection, and confidence.
• Aligned Accountability
  Move from “me” to “we” thinking. Discover how to co-create shared goals, expectations, and feedback loops that drive collective achievement.