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With over 25 years of experience leading world-class hospitality brands, Ryan Minton is a two-time best-selling author and keynote speaker who transforms how organizations approach customer and employee experiences. As a former senior executive with hospitality giants including Hilton, Marriott, and IHG, Ryan has consistently delivered record-breaking revenues, profits, and engagement through operational excellence and his talent for building high-performance teams—insights he now brings directly to audiences seeking real-world strategies that work.
Internationally recognized by Global Gurus as one of the World’s Best Speakers in both Hospitality and Customer Experience categories, Ryan’s presentations are anything but typical. He combines compelling storytelling with immediately actionable tools that attendees can implement the moment they return to their organizations. His expertise has earned him distinguished positions on the Forbes Business Council and Newsweek’s expert panel, and his social media influence continues to inspire leaders across industries.
Ryan connects with every audience—whether C-suite executives looking to drive culture change, frontline managers seeking practical solutions, or industry professionals wanting to elevate their approach. His unique ability to translate strategic vision into on-the-ground leadership makes complex concepts accessible and inspiring. Attendees leave his keynotes energized, equipped with practical frameworks, and ready to create bottom-line breakthroughs through improved customer and employee experiences.
What truly sets Ryan apart is his authentic, employee-centric philosophy. He doesn’t just talk about theory—he shares proven strategies from his decades of building cultures where people feel empowered, respected, and valued. His approach has helped organizations identify inefficiencies, accelerate brand growth to unprecedented levels, and create workplaces that transcend typical corporate environments. This real-world experience resonates powerfully with audiences who are tired of generic advice and hungry for strategies that actually work.
Ryan is the author of two best-selling books that have become go-to resources for leaders. Thanks for Coming in Today provides practical guidance on turning complaints into kudos, identifying potential problems before they occur, and making every customer interaction memorable. His newest release, Uplifted: The Remarkable Power of Positive Leadership on Frontline Teams, delivers transformative insights on leading with positivity and purpose.
Event planners consistently praise Ryan’s professionalism, preparation, and ability to customize his message to meet specific audience needs. He delivers keynotes that are both informative and inspiring, creating memorable experiences that attendees talk about long after your event concludes. A graduate of Miami University, Ryan resides in South Florida with his wife Tressa and their son Charlie.
Ryan Minton’s content and point-of-view on providing an “engaging, memorable experience” and not just “customer service” couldn’t be more heartfelt, relevant and accurate for today’s business environment. Ryan’s delivery is of the highest quality and he challenges you with real world experience and his incredible success. You cannot go wrong with Ryan Minton as a speaker or within your organization as a part of your customer engagement messaging.
~ Chip Overbey, Senior Vice President, Old Dominion Freight Line
In this heartfelt and humor-filled keynote, hospitality leader Ryan Minton reveals the profound connection between employee fulfillment and exceptional guest experiences. Drawing from real-world successes with leading brands and independent operations, Minton shares engaging stories and actionable strategies that show leaders how to create environments where employees thrive and customers feel truly cared for. This high-impact session demonstrates how authentic leadership and genuine employee appreciation transform into memorable customer experiences across every location. Perfect for General Managers, District Leaders, and Multi-Unit Operators, including those in franchise systems, who understand that their most powerful competitive advantage is a team that feels valued, supported, and inspired to make every guest interaction count.
In today’s competitive business environment, exceptional performance starts with leadership that shows up positive. Hospitality expert Ryan Minton reveals how leaders can transform their operations by building cultures where teams consistently deliver their best. Perfect for General Managers, business owners, and location leaders – whether in franchise systems or independent operations – this presentation delivers practical strategies for creating energized teams that drive growth and guest satisfaction in your business.
Discover how successful leaders unlock extraordinary guest experiences by empowering their frontline teams. In this dynamic presentation tailored for location managers and business leaders, Ryan Minton reveals proven strategies for implementing BPA (Blowing People Away) while maintaining service consistency. Through real-world examples from both franchise and independent operations, managers learn how to transform hourly employees into passionate brand champions and create a culture of exceptional service within their businesses.
Transform your leadership impact with the Power of Positive Leadership Workshop, delivered by Ryan Minton, a certified trainer partnered with Jon Gordon. Based on Jon Gordon, Wall Street Journal bestseller, this dynamic 3.5-hour session empowers leaders to create lasting positive change in their organizations and teams.
Learn proven strategies for:
– Building and sustaining positive cultures that drive results
– Leading with optimism and unwavering belief
– Transforming negativity into opportunity
– Creating meaningful connections and high-performing teams
– Pursuing excellence through love and accountability
Through interactive exercises, powerful storytelling, and practical application, participants develop the mindset and tools to inspire their teams, drive positive change, and leave a lasting legacy. Perfect for leaders at all levels who want to harness the competitive advantage of positive leadership.
Give your audience a speaker they’ll thank you for. Ryan delivers customized, actionable content that creates the standing ovations event planners dream about. Let’s make your event unforgettable.
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